Commitment to Customers during COVID-19

 

Communities around the world are navigating uncharted territory as they grapple with the COVID-19 outbreak. In times of great uncertainty, we want to communicate what we know and what we are doing about it.  Here are the measures we are taking to safely manage through this fluid situation while continuing to serve our customers effectively.  When new information warrants further communication, you can trust we will share immediately.

WinMagic is maintaining our services to customers, and our products are fully operational.
Our business continuity programs have been tested to ensure that we can operate from distributed locations in time of disruption.

To protect the health and wellbeing of our employees and local communities, we have taken following steps:

  • All employees have been strongly encouraged to work remotely.
  • All work-related travel and event attendance has been suspended or postponed
  • For those employees who currently need to be in the office, social distancing of 2 or 3 meters is being encouraged
  • We continue to monitor recommendations from the WHO, CDC, Canada PHA and elected officials so we remain up-to-date on the latest information and safety protocols

As many of you also shift more employees into a work-from-home models, our comprehensive encryption products and solutions are protecting your employee, customer, and business data as it moves out of your office.  With our single pane of glass monitoring console, rest easy knowing that you can audit your devices at any time and, be able to prove compliance when it’s needed most.  Selecting WinMagic allowed you to protect your data wherever it may be, and we appreciate the trust and opportunity to have partnered with you to do so.

If you have any questions or need assistance, our global support teams are available during their standard hours and through the normal channels.  You can always reach a member of our Customer Support team at support@winmagic.com or at info@winmagic.com, we will ensure that your message is quickly routed to someone who can help.