Seagate BIOS Mode only FDE.3 hard drives |
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(Not managed by any Full-Disk Encryption software)
"Two Types of Momentus 5400 FDE Self Encrypting Drives" There are two types of self encrypting drives in the Momentus 5400 FDE product line:
BIOS Mode DrivesThe BIOS Mode drives are intended for users whom are comfortable setting and using system BIOS passwords, and do not need or intend to have enterprise IT management support of their encrypting drive. These drives are also useful for embedded, non-PC applications such as printers and copiers where PC management software is not present. Some customers have purchased BIOS Mode models and attempted to install software to manage their encryption passwords. However, these two models do not work with software; their passwords can only be managed via the system BIOS password. Seagate has issued a bulletin to our distribution partners and recommended steps be taken to clarify these models and avoid selling the wrong drives to users expecting enterprise management capabilities. Enterprise Mode DrivesDrive encryption passwords for Enterprise Mode drive models are managed by software, which is sold separately by Seagate's software partners. If you have installed Seagate Certified software on your drive and it is not working as expected, please first check that you do not have one of the BIOS Mode drive models cited above. If software has not been installed, these drives can be locked and unlocked via BIOS passwords. Visit www.seagate.com/security for more information. CUSTOMER SUPPORTIf you purchased the wrong self-encrypting drive for your application, on or before February 25, 2009, please provide this information to your supplier, and have them contact Seagate as needed to resolve the situation. Additional information can be found at www.seagate.com/security.
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