Y our encryption solution is mission critical – if there are problems authenticating to an encrypted machine, it means that that user can’t work, therefore support is important to your organization’s success with an encryption solution. Encryption is a disruptive technology by definition, and despite the robust and mature nature of SecureDoc, as with any software product there is the potential that something unforeseen could happen. To help keep your users active and authenticated, our product support team is ready to help. As a customer, you have the option of our Support & Maintenance packages for a 1, 2 or 3 year terms. WinMagic's Technical Support Plans include:
- Telephone (Toll-free in North America), e-mail and on-line access to WinMagic’s technical support resources Monday to Friday from 8:00 AM to 6:00 PM Eastern Standard Time (excluding statutory holidays in the Province of Ontario);
- Service response time commitment in accordance with the provisions of the plan;
- Remote installation, configuration and troubleshooting support;
- No charge access to all software maintenance releases (updates) made available during the term of the Plan;
- Resolution of reported non-conformances in accordance with the mutually agreed-to severity classification;
- Please see WinMagic's Technical Support Plan Service Level Agreement for more details.
WinMagic's 24/7 Technical Support Plans include:
- Telephone (Toll-free in North America), e-mail and on-line access to WinMagic’s technical support resources Monday to Friday from 8:00 AM to 6:00 PM Eastern Standard Time (excluding statutory holidays in the Province of Ontario);
- Telephone (Toll-free in North America), e-mail and online access to WinMagic’s technical support resources 24 hours-a-day, 365 days-a-year for critical support issues.
- Service response time commitment in accordance with the provisions of the plan;
- Remote installation, configuration and troubleshooting support;
- No charge access to all software maintenance releases (updates) made available during the term of the Plan;
- Resolution of reported non-conformances in accordance with the mutually agreed-to severity classification.
- Please see WinMagic's Technical Support Plan Service Level Agreement for more details.
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