Support during COVID

We live in difficult times at the moment, and that has as a result has changed the way we all work. WinMagic Support is no different as we’ve had to change to support our valued customers. To that end, let…

Your Feedback Is Important To Us

For me, the title of this blog entry isn’t just a marketing slogan or a catch phrase. It’s something that I take very seriously because, just like the metrics that I keep track of, acting on feedback from customers allows…
Tech Support With Headset IT

How Can I Help You?

Recently, I was on the phone with a customer who asked me this question: “How can we better help you to help us?” That’s a question that I was not used to getting. But it made me think about what…

Yes, I Do Take Support Calls

One of the things that is unusual about me is the fact that I like to take customer support calls. Now you might find that weird as I do run a global support organization, and presumably I have better things…
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