Building Support

We’ve teased about the SecureDoc updates coming next week, but it’s going to be more than just about updates to our software. When we talk about support for things like Windows 8 and UEFI there’s another aspect that’s being addressed next week – customer support.

Very soon we’ll introduce significant updates to how and what we offer customers as it relates to support. We’ll be expanding what we offer giving customers more choice and flexibility while at the same time giving clear, defined terms of service that will ideally help customers evaluate the options available to them.

We recognize the importance of customer support – whether that’s from our support team or our Pre and Post-sales engineers – and having clearly defined terms of our service, the offerings and features customers can take advantage of is critical. Much like the company and our software is evolving, so too must the way we support customers.

And while our support offerings are going to change, so too will the breadth of our support as it relates to service and overall hardware. Hardware is another key element of our announcement next week and our ability to support a much broader range of products available in market. That will include things such as Self Encrypting Drives as well as OEM devices ranging from laptops to the latest Windows 8 tablets being introduced in market.

So stay tuned true believers, good things are coming next week.

Previous Post
Continuous Improvement
Next Post
SecureDoc 6.2 is here!

Related Posts

Keep Moving Forward

November marks the beginning of a new fiscal year for WinMagic which means we’ve been doing a lot of ‘reflection’ internally as to what we’ve done over the past year and how we’ve succeeded. That of course, is in our…

Keeping up with the Jones’

The evolution of technology goes at a breakneck pace. Whether it’s new products coming to market or updates to existing products – it’s a never-ending cycle. As a software company that supports multiple Operating Systems (OS), we’re no different and…
Read more

What’s your P@ssw0rd?

I know I’m a little late to the party, but recently I’ve been giving more and more thought to the passwords I use to access the various sites and tools I use on a day to day basis. The main…
Read more

Continuing the Innovation Conversation

A few months back we attended an Innovations Showcase event in Seattle where we met with prospective customers and talked about trends in data security. We were at it again yesterday in Detroit and once again, engaged in good dialogue…

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

Menu