Connecting to Customers through Feedback

We here at WinMagic take customer feedback seriously.  From Product Development and Management, to Sales and Marketing, to Billing and Support, we’re always striving to do what’s right for our customers.  On our Support team, we’ve recently revamped our customer experience process to better address the feedback that we receive from our customers.

In 2019, we partnered with Survey Monkey to find ways to gain actionable intelligence out of our customer surveys and put ourselves to work on improving any areas of concern.  The result?  Not only did we increase our Net Promoter Score and customer satisfaction scores, but we were also able to positively affect renewal rates.  We’ll continue to use our customer feedback to better our business, so please keep providing it!

Read Survey Monkey’s Case Study on WinMagic to learn more about this exciting progress:
https://cdn.smassets.net/assets/cms/cc/uploads/SurveyMonkey-WinMagic-Case-study.pdf

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