Coaching: The Key Tool for Successful Support Teams

I’m passionate when it comes to coaching and developing a Tech Support team. Because when you make a sincere effort to coach and develop Tech Support agents, it results in a more engaged agent who delivers world class support. One who will go above and beyond not because they feel they have to, but because their efforts are validated by those that they report to and by the customers they assist. This is important because a Tech Support team talks to customers more often than any other part of an organization such as WinMagic which makes what they do very crucial to the success of that organization. I use a number of tools to make sure my coaching is effective as possible.

5 Questions Security Professionals Should ask as they Move to the Cloud

Have you heard of the great migration of Modern IT to the Cloud? It’s not new, revolutionary or innovative, and many enterprises are doing it.  But what we are seeing is, regardless of industry, migrating to a cloud solution is occurring for a myriad of different reasons – from strategic reasons, to the flexibility, productivity and cost-savings gained by moving workloads and storage from on-site to the Cloud.

So, why did I join WinMagic?

Just imagine that day one at WinMagic started with the arrival of an innocuous letter from yet another company who had “lost” my personal data. How ironic!

I’ve known about WinMagic for two decades, most of that time I considered them a deadly competitor – in the data protection space, my company, SafeBoot and WinMagic were two of the “big four” leaders – yet despite vying for the same customers WinMagic and SafeBoot had a cordial relationship, in fact I must confess I was always envious of their ability to launch new features way faster than I could, and in exchange, in the early days the WinMagic team were envious of my sales reach.

How do IT leaders manage encryption the smartest way?

Today’s IT leaders have to ensure that desktops, laptops, and tablets  are secure, which is not any easy feat when they all run on different operating systems – and that is just the beginning. As most organizations move to the cloud, there is a new set of security considerations to tackle. An organization needs to ensure that every confidential piece of data is protected no matter where it resides.

Encryption Challenges in a Changing Tech World

There are many Encryption Challenges in the Tech world today. We know that encryption is one of the fastest emerging data security options today.  An increasing number of organizations worldwide are adopting encryption to address the growing concerns of data safety and data privacy for compliance regulations. Data Encryption is a time-tested tool that can severely hinder attackers in their goal to steal confidential user and customer data, trade secrets, and more.  In addition, to the complex regulations, the increasing adoption of new technologies such as mobility, cloud and virtualization have also found the need for encryption more than ever before.

Proactively Secure Your Cloud Deployments And Keep Control Of Your Data

When you move into a new place, one of the first things you do is change all the locks. It’s important to your sense of security that you control who has access to your home. Changing the locks just makes logical and practical sense. This same logic should also be applied to your business thinking when you are looking to secure your sensitive information in a new environment or an environment you don’t fully control.  

IT Decision Makers have their Head in the “Clouds”

Years ago, tech experts predicted that a new wave of technology would hit the scene and completely rework the way we, well, work. Cloud computing was viewed as the future of the enterprise – at the time, this mysterious yet highly intriguing concept promised to dramatically increased efficiencies that would enable companies to reduce costs and increase business flexibility.

Tips for Retailers to Keep Your Data Secure This Black Friday

According to Wikipedia, “in 2014, $50.9 billion was spent during the 4-day Black Friday weekend”. People are eager to jump on the great Black Friday and Cyber Monday deals! What else comes with these amazing sales? Thieves and cybercriminals! They prey on the uninformed organizations that keep their guard down, ready to steal your customer’s credit card information!