Approaches Canadian SMBs Are Taking to Become Secure

One of many common denominators that modern corporations face regardless of size, industry vertical and revenue is technical vulnerability. Without reiterating the monetary impact and disruption to business that IT attack’s result in, taking a proactive and engaged approach is your best defense. The reality of the starting point is that Canadian small and medium businesses are faced with obstacles right off the bat such as:

Harnessing BitLocker’s Full Potential: Introducing the BitLocker Toolkit

Being a security professional can be tough it you don’t have the right tools. And some of the tools in your arsenal are native encryption solutions, like BitLocker, which provide a strong first step in data security. But with your IT environment growing ever more complex – having multiple devices, operating systems, and strapped resources – it’s time to start managing your environment the smartest way.

HIPAA in 2017: failing to plan equals planning to fail

Another day, another breach. In a relatively unsurprising start to 2017, healthcare breaches are on track to reach new heights (or is it depths?). In what has become a somewhat satirical annual tradition, analysts forecast upcoming breach trends for the notoriously hard hit healthcare industry, and title each year with a fitting name. In 2015, it kicked off with the Year of the Healthcare Breach. In 2016, it was the Rise of Ransomware. So as I was reading about yet another breach in April, a question came to mind, what will “Year of the” be for 2017?

Why Average Handle Time is not a Good Customer Experience

Have you ever called a contact center within a company because you had an issue, and felt like you were being “hurried” off the phone? If you’ve had that experience, there’s a reason for you feeling that way. Which is that the contact center that you were calling is actually trying to “hurry” you off the phone. Let me give you the inside scoop as to why you are being “hurried” to hang up from a contact center.

Coaching: The Key Tool for Successful Support Teams

I’m passionate when it comes to coaching and developing a Tech Support team. Because when you make a sincere effort to coach and develop Tech Support agents, it results in a more engaged agent who delivers world class support. One who will go above and beyond not because they feel they have to, but because their efforts are validated by those that they report to and by the customers they assist. This is important because a Tech Support team talks to customers more often than any other part of an organization such as WinMagic which makes what they do very crucial to the success of that organization. I use a number of tools to make sure my coaching is effective as possible.

5 Qs Security Professionals Should ask as they Move to the Cloud

Have you heard of the great migration of Modern IT to the Cloud? It’s not new, revolutionary or innovative, and many enterprises are doing it.  But what we are seeing is, regardless of industry, migrating to a cloud solution is occurring for a myriad of different reasons – from strategic reasons, to the flexibility, productivity and cost-savings gained by moving workloads and storage from on-site to the Cloud.

Full Disk Encryption, UEFI, Secure Boot and Device Guard

It has been a while since I have written about UEFI, Secure Boot and their impact on Full Disk Encryption (FDE) pre-boot authentication (PBA) so it’s time for an update on what is new in this area, but first here is a recap because this is a bit of an arcane technical subject. UEFI stands for “Unified Extensible Firmware Interface”. The UEFI specification defines a standard model for the interface between personal-computer operating systems and platform firmware.   It provides a standard environment for booting an operating system and running pre-boot applications such as the PBA for FDE.   It replaces the traditional legacy BIOS interface that was used with Windows 7 and older systems.   Now that Windows 10 is being widely adopted I expect to see UEFI used on almost all new machines.

Your Organization’s IT Security Policy… And then Reality Happens

I was on the phone the other day with a member of the education community asking – at large – “what are our steps to ‘becoming secure’?” All of a sudden, panic struck me. Did I lock my front door? Does my Gmail password contain a child, pet or street name? Do I use the same 4 digit PIN on my iPhone as I do on my MasterCard? That’s where my head’s at – and I’m just one person.

RSA Security Conference 2017 and the Cloud

Last week, I once again had the pleasure and privilege of attending the RSA Conference in San Francisco. I heard estimates of a record breaking 40,000 attendees. It didn’t seem much busier than previous years but as another participant pointed out to me, that might be because it was better organized, with pre-registration for the sessions, this year. This year I focused my sessions on the Cloud.